Due to the perishable nature of specialty coffee, we have a limited return window. Here's our policy:

• Unopened bags may be returned within 7 days of delivery for a full refund
• If your coffee arrives damaged, stale, or incorrect — contact us within 48 hours for a full replacement or refund
• We cannot accept returns on opened coffee bags unless there is a quality defect
• Photo documentation of damaged or incorrect items may be required

Club infrastructure packages (Basecamp, Recovery Lounge, Event-in-a-Box, Content Bundle) have the following return policy:

• Cancellations before fulfillment begins: full refund within 5 business days
• Cancellations after fulfillment begins but before delivery: 50% refund
• Returns after delivery: items must be unused and in original packaging — 30% restocking fee applies
• Custom branded items (tees, co-branded bags) are non-refundable once produced
• Defective or damaged items are replaced at no cost within 14 days of delivery

Pro-Roast Monthly subscriptions can be cancelled at any time with the following terms:

• Cancel before your next billing date to avoid being charged for the following month
• Cancellations must be made at least 5 days before your billing date to take effect
• No refunds are issued for subscription charges already processed
• To cancel, call (224) 490-6981 or visit us in person

For paid group rides and community events:

• Cancellations 7+ days before the event: full refund
• Cancellations 3–6 days before the event: 50% refund or full credit toward a future event
• Cancellations within 48 hours: no refund, but credit toward future events may be issued at our discretion
• If we cancel an event due to weather or safety concerns, you will receive a full refund or reschedule option

Approved refunds are processed as follows:

• Refunds are returned to the original payment method
• Processing time: 3–7 business days after approval
• You will receive a confirmation when your refund is processed
• Shipping costs are non-refundable unless the return is due to our error

To initiate a return or refund, contact us directly:

• 10548 S Western Ave Ste 2R, Chicago, IL 60643
• (224) 490-6981
• Open daily · Closes 7 PM